Reliable Key-Holding & Alarm Response Service

Our fully trained and SIA licensed security officers are on call around the clock to respond to emergency and non-emergency requirements, taking the responsibility as your first line of defence against any potential threat to your premises, property and staff.

On receiving the call from the monitoring station, usually after the intruder alarm systems have been activated, we dispatch a security officer to inspect the premises and carry out an external patrol to ensure there are no signs of a break-in. If there are, we call the Police and only enter once they are present. We also call your company contact to inform them of the above if required to do so.

As part of our key-holding service, we liaise with your choice of emergency repair company or, when authorised by you, coordinate our own teams to re-secure the premises (including repairing or replacing locks) to minimise disruption to your business.

If there are no signs of a break-in, we enter the building and identify what has triggered the intruder alarm systems. We liaise with your alarm engineer for any re-set codes, and remain at the premises until the alarm has been set and the building is armed and locked.

Lone Worker Security Escort

In addition, as part of our security services, we provide lone worker support via a security escort (both on and off site) and assist your staff in identifying the reason for the alarm activation; and help them re-secure the premises when required.

All events and outcomes are logged by our control room and reported to you.

All the keys we hold for our clients are kept in a secure safe within the response vehicle; and the keys are uniquely coded so they do not identify or link to specific addresses.

Open and Close Service

Open and close services are ideal for customers who can’t always be available to open and close their premises each day.

This service not only relieves the pressure of responsibility on staff who are uncomfortable to be left on their own with this job, but also gives peace of mind to the owner, knowing their business is open on time and secured every day.


If your enquiry is urgent, please call us on 0800 170 13 12.